Sometimes users encounter issues with their Gatorlink or email. DCP IT will attempt to assist, however some issues we do not have access to troubleshoot and it may need to be escalated to UFIT.
Contact DCP IT
DCP IT has limited access to troubleshoot email and Gatorlink support due to both being managed by the UFIT. The services we offer for emails are as follows:
- Adding delegate access to mailboxes to other users
- Troubleshooting email/Outlook issues
- Disabling DCP Mailboxes for terminated users
- Modifying distribution lists
- Adding shared calendar access
- Granted access to restricted DCP files and folders
Contact UF Helpdesk
Below is a list of common issues that only UF Helpdesk supports. To reach UFIT, please call (352) 392-HELP.
- Password resets for Gatorlink
- Recovering deleted emails
- Unlocking accounts after a lockout
- Phone PIN resets.