DCP IT Workspace Support

DCP provides computer and general information technology support for The College of Design, Construction, and Planning. These services include, but are not limited to:

New employee setup and exiting employee decommissioning for IT related services (email, printers, file servers, etc.).

Security and updates for DCP-managed computers.

  • Maintaining the patch level of the operating system.
  • Maintaining the virus definitions for the virus scanning system.
  • Updating software, as needed.
  • Encryption and tracking of laptops.
  • Outage and security incident response.

Hardware maintenance

  • Setup of new workstations: desktop computers, laptops, VDI clients.
  • Hardware diagnostics.
  • Labor for the replacement of worn/damaged parts internal to a computer (cost of the parts are charged to the unit).

Installation of computer peripherals

  • Printers not covered by the PrintSmart contract.
  • Keyboards/mice.
  • Desktop cameras for video conferencing.

Installation of approved and licensed software

  • Microsoft Office.
  • Adobe products.
  • UFIT supported or required software (browsers, plugins, …)

Quotes for software and hardware purchases.

Support for centralized UFIT services

  • UF Exchange email & calendaring.
  • Network share drives.
  • UF One Drive for Business.
  • UF Drop Box for Education.

More information:

  • Specifics on UFIT Policies and DCP IT Standards and Procedures is available on the Policies section of this website.
  • If an employee with administrative rights to their machine has varied too far from the standard DCP IT setup, the machine was not setup by DCP IT, or the machine is self-managed by the employee, DCP IT can not guarantee support time to resolve issues. Please see the Workstation Support Levels page for more information.
No Comments

Sorry, the comment form is closed at this time.