On Tuesday (Sept. 8), DCP IT will be retiring the current Helpdesk system, and transitioning over to UF’s Information Technology Service Management (ITSM), also known as myIT.
Why is this happening?
DCP’s current IT Helpdesk system no longer meets the needs of the college and will cost too much to replace. The myIT system is newer and more robust, which will allow DCP IT to provide better service to our users.
Can I still email IT requests?
Yes, but we will have a new email address. Beginning Tuesday (Sept. 8), please send your requests to help@dcp.ufl.edu. The current email address will only work for tickets that are active before Sept. 8. No new tickets will be accepted to the current system after that.
Will I get an automatic response?
Yes, you will still receive an automatic reply from the system letting you know that your request has been received.
Is there a way I can check my ticket status?
Yes, you will be able to check the status of your request by logging into the following website https://my.it.ufl.edu. For the myIT Service Portal User Guide, please go to http://www.it.ufl.edu/itsm/resources/myit-user-guide/.
If you have any questions or concerns please contact us at techhelp@dcp.ufl.edu before Sept. 8.