IT Help Desk

Meet Our Staff

Aaron Paul
Aaron Paul
Jared Hunt
Jared Hunt
Samuel Stefanelli
Samuel Stefanelli

About DCP IT

DCP IT is the computing services group for the College of Design, Construction, and Planning. We provide a wide variety of technical services to our users; such as, email help, computer and printer purchases, storage, etc.. Our goal is to provide the best user experience to all of our faculty and staff in the most timely manner.

DCP IT Policies

Submitting a Ticket

Before contacting us with any non-emergency issue, we ask that you read the services section and submit a ticket.

  1. To submit a ticket, send an email to help@dcp.ufl.edu.
  2. You will receive an auto-response message letting you know your ticket was received by the system.
  3. Once your ticket is submitted, a technician will respond within 24-48 hours.
  4. The technician may reach out to you via phone, email, or in person to gather more information for the request. Please be sure to help them by responding in a timely manner.
  5. If you need to add information to your request, you can respond to the auto-response email and the new information will be appended to it. Please do not send another email to help@dcp.ufl.edu unless it’s for a separate issue.
  6. You can also reach us by calling our helpdesk at (352) 294-1429. The technician may open a request on your behalf to track their work.

In Case of Emergency

In the event of an emergency:

  • If it is during work hours, please call (352) 294-1429.
  • If it is after work hours, please call the UF Help Desk at (352) 392-HELP (4357). Their services are available 24/7.
  • The UF Help Desk will submit a ticket for you and route it to our help desk team.

Services

DCP IT provides services to faculty, staff and graduate assistants within the College of Design, Construction and Planning. Any students that are needing support will need to contact the UF Computer Help Desk at (352) 392-HELP (4357).

Please read your relevant section below before submitting a ticket:

FAQ and Common Issues

If we are unavailable and you have an issue that is not an emergency, check to see if there’s already a solution online here.

Personal Devices

DCP IT can provide very limited support to non-University of Florida computers. A University of Florida computer is the computer provided to you by the college or your department/school.

UFIT Policies

We ask that you review the University of Florida policies below. This is to ensure that none of the policies are violated and you are current with them.